Return Delivery Costs

Damaged, Faulty and Incorrect Items

 

  • If an item(s) is received damaged, faulty or incorrect, Melodica Music Store will cover the costs of the return of the item(s) and the re-sending of the new item(s).       

 

Unwanted Items

 

  • If an item(s) is received and it is unwanted, the customer must cover the costs of the return of the item(s). There are no free returns. 
  • The total cost of returning the unwanted item(s) must be paid in cash by the customer, to the courier, when the courier or pick-up driver collects the unwanted item(s).
  • The customer must have the exact denomination to pay the courier. The courier may not have change. 

 

Return Delivery Costs

 

The return delivery costs for unwanted item(s) are as follows:

 

Shipment Weight (kg)

Standard Delivery Cost (AED)

Up to 5kg

27

Up to 12kg

42

Over 12kg

74

Over 25kg

158