1. How can I get in touch with the Customer Care Center?

You can reach our Customer Care Center through the following means:

2. Do you offer international shipping?

Certainly. We do facilitate deliveries outside of the UAE, although this is subject to additional shipping charges. For further details, kindly reach out to our Customer Care Center.

3. What is the estimated delivery time for my order?

For local deliveries:

  • Dubai and Abu Dhabi: 2 to 4 working days.
  • Rest of UAE: 4 to 5 working days.
  • For international shipments, please allow between 7 to 14 working days.

4. How can I check the status of my order and delivery?

Once your order is placed, you will receive a confirmation email detailing your order. When your items are dispatched for delivery, our team will reach out to provide an estimated delivery date. If you haven't received your confirmation email, please contact our Customer Care Center.

5. How can I track my order's progress?

To receive real-time updates on your order, you can reach out to our Customer Care Center.

6. What's the procedure for exchanging an item?

Our commitment to customer satisfaction is reflected in our straightforward exchange policy in the UAE. Should you find any discrepancies or are dissatisfied with your purchase, you can return the item within 7 days of its delivery. Please initiate the exchange process using our Return and Exchange Form.

7. What does the warranty cover?

For comprehensive details on warranty coverage, we recommend visiting our dedicated 'warranty page' on the website.

8. How do I claim the warranty?

To activate your product warranty, please contact our Customer Care Center and present a copy of your invoice. It's essential to note that different products may have varying warranty durations, starting from the purchase date.

9. Is there an option for installment payments?

Absolutely. We offer Tabby as a payment solution on our website, which allows you to divide your payment into four interest-free installments. For substantial amounts, we have collaborated with ENBD Bank, giving you the flexibility to split the payment into 12 monthly installments.