Returns, Exchange and Refund

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Online Store

This policy applies to purchases made online at www.melodicamusicstore.com only.  If a product or instrument is not returned according to the Returns, Exchange and Refund policy, Melodica is under no obligation to accept the return, exchange or refund of any product or instrument.  Melodica reserves the right for final decision and approval of all returns, exchanges and refunds.  

Faulty or DamagedProduct/Instrument 

  • Melodica Music Store hopes that the customer is happy with every purchase. All products/instruments go through careful quality checks before leaving the warehouse however sometimes products may have underlying manufacturer faults or maybe be damaged in the delivery process. 
  • Faulty products/ instruments are classified as:
  • The product/instrument is defective upon testing the product/instrument
  • The product/instrument was damaged in transit
  • A manufacturer advice requests that a product/ instrument be returned
  • The customer must complete the Online Return Form and return the product/ instrument within 7 days of delivery with the original invoice and/or receipt. Returns will be delayed if the original invoice is not included with the return.
  • If the return is not initiated and the Online Return Form is not completed and received within 7 days of delivery, the a product/ instrument can unfortunately not be returned or exchanged and the a product/ instrument will be subject to the manufacturer or Melodica warranty, if any.
  • All returned products/instruments are subject to a quality check to ensure the product/ instrument is returned in its original condition, assessment and repair, if applicable. Original condition is defined as no visible scratches, no visible use and no visible damage.   
  • If the product/instrument is deemed to be faulty, by the Melodica Service Technician, due to the misuse or mishandling of the product/instrument, the customer will be liable to pay any repair costs including the pick-up and re-delivery (if applicable).
  • In the unlikely event that Melodica cannot provide a replacement product/instrument of the same brand and model, Melodica will provide the customer with alternative options, of a similar product, for exchange.
  • In case of exchange, the total cost of the new product/instrument must equal the value of the exchange. Partial refunds will not be given.  If the cost of the new product/instrument is greater than the value of the exchange, the customer must pay the balance.
  • Subject to this Returns, Exchange and Refund Policy, upon approval of the faulty product/instrument by the Melodica Service Technician and if there are no alternative options, Melodica will process a refund by bank transfer for the total amount of the faulty product/ instrument.
  • Melodica aims to process all refunds within 14 days. Please note that the bank may need additional time to post the money to the account.     
 

Incorrect or UnwantedProduct 

  • Melodica hopes that the customer is happy with every purchase however Melodica understands that sometimes customers may want to exchange for a different product/instrument.
  • The customer must complete the Online Return Form and return the product/instrument to the branch of purchase, within 7 days of purchase with the original invoice and/or receipt.
  • For products/instruments delivered by the Melodica Delivery Team, the customer must complete the Online Return Form within 7 days of delivery.
  • If the return is not initiated and the Online Return Form is not completed and received within 7 days of purchase or delivery, the a product/instrument can unfortunately not be returned or exchanged.
  • All returned products/instruments are subject to a quality check to ensure the product/ instrument is returned in its original condition, assessment and repair, if applicable. Original condition is defined as no visible scratches, no visible use and no visible damage.   
  • If the product/ instrument is deemed to be faulty, by the Melodica Service Technician, due to the misuse or mishandling of the product/instrument, the customer will be liable to pay any repair costs including the pick-up and re-delivery (if applicable).
  • In the unlikely event that Melodica cannot provide a replacement product/instrument of the same brand and model, Melodica will provide the customer with alternative options, of a similar product, for exchange.
  • In case of exchange, the total cost of the new product/instrument must equal the value of the exchange. Partial refunds will not be given.  If the cost of the new product/instrument is greater than the value of the exchange, the customer must pay the balance.
  • For incorrect items sent by Melodica, the cost of the pick-up and re-delivery will be free of charge. For incorrect or unwanted items ordered by the customer, the customer will be liable to pay any pick-up and re-delivery costs (if applicable).  
  • In case of refund, all refunds (minus any bank charges and any pick-up or re-delivery fees, if applicable) will be credited to the customers Melodica Online Store account, to be used at melodicamusicstore.com for future online purchases. Credit cannot be used in store. 
  • If the product/instrument was delivered to the customer by the Melodica Delivery Team, for example, an acoustic drum set, the cost of the delivery, pick-up and re-delivery (if applicable) will be charged to the customer.
  • Melodica aims to process all refunds within 14 days of receiving the returned product/instrument. 

Exempt Products 

  • The following items are not eligible for return, exchange or refund due to copyright and health and hygiene regulations: 
    • Music Books
    • Magazines
    • Clothing accessories for example ballet tights and ballet shoes
    • Drum sticks
    • Any wind instrument including recorders
    • Reeds for wind instruments
    • Microphones

      Instore Product and Acoustic Instruments 

      This policy applies to purchases of products and new and used acoustic instruments made instore at a Melodica store only.  Melodica only accepts returns through the returns process set out below.  If a product or instrument is not returned according to the Returns, Exchange and Refund policy, Melodica is under no obligation to accept the return, exchange or refund of any product or instrument.  Melodica reserves the right for final decision and approval of all returns, exchanges and refunds.  

      Faulty Product or Acoustic Instrument 

      • Melodica hopes that the customer is happy with every purchase. All products/acoustic instruments go through careful quality checks before leaving the warehouse and upon arriving at a Melodica branch howeversometimes products and acoustic instruments may have underlying manufacturer faults. 
      • Faulty products/acoustic instruments are classified as:
        • The product/acoustic instrument is defective upon arriving home and testing the product/acoustic instrument
        • A manufacturer advice requests that a product/acoustic instrument be returned
      • The customer must complete the Instore Return Form and return the product/acoustic instrument to the branch of purchase, within 7 days of purchase with the original invoice and/or receipt.
      • For products/acoustic instruments delivered by the Melodica Delivery Team, the customer must complete the Instore Return Form within 7 days of delivery.
      • If the return is not initiated and the Instore Return Form is not completed and received within 7 days of purchase or delivery, the a product/acoustic instrument can unfortunately not be returned or exchanged and the a product/acoustic instrument will be subject to the manufacturer or Melodica warranty, if any.
      • Upon receipt of the Instore Return Form, theCustomer Care team will review the information provided and call the customer to discuss options, next steps and pick-up of the product/instrument if required.
      • All returned products/acoustic instrumentsare subject to a quality check to ensure the product/acoustic instrument is returned in its original condition, assessment and repair, if applicable. Original condition is defined as no visible scratches, no visible use and no visible damage.
      • If the product/acoustic instrument is deemed to be faulty, by the Melodica Service Technician/Front Desk Team, due to the misuse or mishandling of the product/acoustic instrument, the customer will be liable to pay any repair costs including the delivery, pick-up and re-delivery costs (if applicable).
      • In the unlikely event that Melodica cannot provide a replacement product/acoustic instrument of the same brand and model, Melodica will provide the customer with alternative options, of a similar product, for exchange.
      • In case of exchange, the total cost of the new product/acoustic instrument must equal the value of the exchange. Partial refunds will not be given.  If the cost of the new product/acoustic instrument is greater than the value of the exchange, the customer must pay the balance.
      • Subject to this Returns, Exchange and Refund Policy, upon assessment and approval of the faulty product/acoustic instrument by the Melodica Service Technician/Front Desk team and if there are no alternative options, Melodica will process a refund by bank transfer for the total amount of the faulty product/acoustic instrument (minus any delivery charges, if applicable).
      • Melodica aims to process all refunds within 14 days of receiving the returned product/instrument. Please note that the bank may need additional time to post the money to the account.
 

      Incorrect or Unwanted Product or Acoustic Instrument 

      • Melodica hopes that the customer is happy with every purchase however Melodica understands that sometimes customers may want to exchange for a different product or acoustic instrument.
      • The customer must complete the Instore Return Form and return the product/acoustic instrument to the branch of purchase, within 7 days of purchase with the original invoice and/or receipt.
      • For products/acoustic instruments delivered by the Melodica Delivery Team, the customer must complete the Instore Return Form within 7 days of delivery.
      • If the return is not initiated and the Instore Return Form is not completed and received within 7 days of purchase or delivery, the a product/acoustic instrument can unfortunately not be returned or exchanged.
      • Upon receipt of the Instore Return Form, the Customer Care team will review the information provided and call the customer to discuss options, next steps and pick-up of the product/instrument if required.
      • All returned products/acoustic instruments are subject to a quality check to ensure the product/acoustic instrument, is returned un-opened and in its original condition, assessment and repair, if applicable. Original condition is defined as un-opened, no visible scratches, no visible use and no visible damage.
      • In the unlikely event that Melodica cannot provide a replacement product/acoustic instrument, of the same brand and model, Melodica will provide the customer with alternative options of a similar product/acoustic instrument for exchange.
      • In case of exchange, the total cost of the new product/acoustic instrument must equal the value of the exchange. Partial refunds will not be given.  If the cost of the new product/acoustic instrument, is greater than the value of the exchange, the customer must pay the balance.
      • In case of refund, all refunds (minus any bank charges and any pick-up or re-delivery fees, if applicable) will be credited to the student’s account or given as store credit.
      • If the product/acoustic instrumentwas delivered to the customer by the Melodica Delivery Team, for example, an acoustic drum set, the cost of the delivery, pick-up and re-delivery (if applicable) will be charged to the customer.
      • Melodica aims to process all refunds within 14 days of receiving the returned product/acoustic instrument. 

      Exempt Products 

      • The following items are not eligible for return, exchange or refund due to copyright and health and hygiene regulations:
          • Music Books
          • Magazines
          • Clothing accessories for example ballet tights and ballet shoes
          • Drum sticks
          • Any wind instrument including recorders
          • Reeds for wind instruments
          • Microphones

        New Pianos 

        This policy applies to purchases of new Piano’s only.  Melodica only accepts returns through the returns process set out below.  If a piano is not returned according to the Returns, Exchange and Refund policy, Melodica is under no obligation to accept the return, exchange or refund of any piano.  Melodicareserves the right for final decision and approval of all returns, exchanges and refunds.

        Faulty Piano 

        • Melodicahopes that the customer is happy with every purchase. All piano’s go through careful quality checks before leaving the warehouse and upon delivery however sometimes new piano’s may have underlying manufacturer faults.
        • Faulty pianos are classified as:
          • The piano is defective upon the customer testing the piano at home
          • A manufacturer advice requests that a piano be returned
        • The customer must complete the Piano Return Form within 7 days of purchase for piano’s taken directly from the branch or within 7 days of delivery for piano’s delivered by the Melodica delivery team.
        • If the return is not initiated and the Piano Return Form is not completed and received within 7 days of purchase for piano’s taken directly from the branch or within 7 days of delivery for piano’s delivered by the Melodica delivery team, the piano can unfortunately not be returned or exchanged and the piano will be subject to the manufacturer or Melodica warranty, if any.
        • Upon receipt of the Piano Return Form, the Customer Care team will either send the Melodica Service Technician to the customer’s home to assess and repair the fault; or the piano will be collected from the customer for assessment and repair.
        • The piano must be returned in original condition. Original condition is defined as no visible scratches, no visible use and no visible damage.
        • Before collection or upon receipt of the piano, a quality check will be conducted by the Melodica Service Technician to ensure the piano is returned in its original condition.
        • If the piano is deemed to be faulty, by the Melodica Service Technician, due to a manufacturers fault and can be repaired by the MelodicaService Technician, the piano will be repaired. If the piano was delivered to the customer by the Melodica Delivery Team, the cost of the pick-up and re-delivery will be free of charge.
        • If the piano is deemed to be faulty, by the Melodica Service Technician, due to the misuse or mishandling of the piano by the customer, the customer will be liable to pay any repair costs including the delivery, pick-up and re-delivery cost (if applicable).
        • If the piano is deemed to be faulty, by the Melodica Service Technician, due to a manufacturers fault and cannot be repaired by the Melodica Service Technician, a replacement piano will be provided. If the piano was delivered to the customer by the Melodica Delivery Team, the cost of the pick-up and re-delivery will be free of charge.
        • In the unlikely event that Melodica cannot provide a replacement piano of the same brand and model, Melodica will provide the customer with alternative options, of a similar piano, for exchange.
        • In case of exchange, the total cost of the replacementpiano must equal the value of the exchange. Partial refunds will not be given.  If the cost of the replacement piano is greater than the value of the exchange, the customer must pay the balance. 
        • Subject to this Returns, Exchange and Refund Policy, upon assessment and approval of the faulty piano by the Melodica Service Technician and if there are no alternative options, Melodica will process a refund by bank transfer for the total amount of the faulty piano (minus any delivery charges, if applicable).
        • Melodica aims to process all refunds within 14 days of receiving the returned piano. Please note that the bank may need additional time to post the money to the account. 
 

        Incorrect or Unwanted Piano 

        • The customer must complete the Piano Return Form within 7 days of purchase for piano’s taken directly from the branch or within 7 days of delivery for piano’s delivered by the Melodica delivery team.
        • If the return is not initiated and the Piano Return Form is not completed and received within 7 days of purchase for piano’s taken directly from the branch or within 7 days of delivery for piano’s delivered by the Melodica delivery team, the piano can unfortunately not be returned or exchanged.
        • Upon receipt of the Piano Return Form, the Melodica Service Technician will review the information provided and call the customer to discuss options, next steps and pick-up of the piano if required.
        • The piano must be returned in original condition so that Melodica can resell. Original condition is defined as no visible scratches, no visible use and no visible damage.
        • Before collection or upon receipt of the piano, a quality check will be conducted by the Melodica Service Technician to ensure the piano is returned in its original condition.
        • In case of exchange, the total cost of the new piano must equal the value of the exchange. Partial refunds will not be given.  If the cost of the new piano is greater than the value of the exchange, the customer must pay the balance.
        • If the piano was delivered to the customer by the MelodicaDelivery Team, the cost of the delivery, pick-up and re-delivery (if applicable) will be charged to the customer.
        • In case of refund, all refunds (minus any bank charges and any pick-up or re-delivery fees, if applicable) will be credited to the student’s account or given as store credit.
        • Melodica aims to process all refunds within 14 days of receiving the returned piano.

            Used Pianos  

            This policy applies to purchases of used Piano’s only.  Melodicaonly accepts returns through the returns process set out below.  If a piano is not returned according to the Returns, Exchange and Refund policy, Melodica is under no obligation to accept the return or refund of any piano.  Melodica reserves the right for final decision and approval of all returns, exchanges and refunds.  

            Faulty Piano 

            • Melodicahopes that the customer is happy with every purchase. All used piano’s go through careful quality checks before leaving the warehouse and upon delivery however as they are not brand new piano’s, some parts may falter over time.
            • Faulty used pianos are classified as:
              • The piano is defective upon the customer testing the piano at home
              • The customer must complete the Piano Return Form within 7 days of purchase for piano’s taken directly from the branch or within 7 days of delivery for piano’s delivered by the Melodica delivery team.
            • If the return is not initiated and the Piano Return Form is not completed and received within 7 days of purchase for piano’s taken directly from the branch or within 7 days of delivery for piano’s delivered by the Melodica delivery team, the piano can unfortunately not be returned or exchanged and the piano will be subject to the manufacturer or Melodica warranty, if any.
            • Upon receipt of the Piano Return Form, the Customer Care team will either send the Melodica Service Technician to the customer’s home to assess and repair the fault; or the piano will be collected from the customer for assessment and repair.
            • The piano must be returned in original condition. Original condition is defined as no visible scratches, no visible use and no visible damage.
            • Before collection or upon receipt of the piano, a quality check will be conducted by the Melodica Service Technician to ensure the piano is returned in its original condition.
            • If the piano is deemed to be faulty, by the Melodica/Used Piano Service Technician, due to a manufacturers fault and can be repaired by the Melodica/Used Piano Service Technician, the piano will be repaired. If the piano was delivered to the customer by the Melodica/Used Piano Delivery Team, the cost of the pick-up and re-delivery will be free of charge.  
            • If the piano is deemed to be faulty, by the Melodica/Used Piano Service Technician, due to the misuse or mishandling of the piano by the customer, the customer will be liable to pay any repair costs including the delivery, pick-up and re-delivery cost (if applicable).
            • If the piano is deemed to be faulty, by the Melodica/Used Piano Dubai Service Technician, due to a manufacturers fault and cannot be repaired by the Melodica Service Technician, a replacement piano will be provided. If the piano was delivered to the customer by the Melodica Delivery Team, the cost of the pick-up and re-delivery will be free of charge.
            • In the unlikely event that Melodica/Used Piano Dubai cannot provide a replacement piano of the same brand and model, Melodica/Used Piano Dubai will provide the customer with alternative options, of a similar piano, for exchange.
            • In case of exchange, the total cost of the new piano must equal the value of the exchange. Partial refunds will not be given.  If the cost of the new piano is greater than the value of the exchange, the customer must pay the balance.    
            • In case of refund, all refunds (minus any delivery charges) will be credited to the student’s account or given as store credit.
            • Melodica aims to process all refunds within 14 days of receiving the returned piano. Please note that the bank may need additional time to post the money to the account. 
 

            Incorrect or Unwanted Piano 

            • The customer must complete the Piano Return Form within 7 days of purchase for piano’s taken directly from the branch or within 7 days of delivery for piano’s delivered by the Melodica delivery team.
            • If the return is not initiated and the Piano Return Form is not completed and received within 7 days of purchase for piano’s taken directly from the branch or within 7 days of delivery for piano’s delivered by the Melodica delivery team, the piano can unfortunately not be returned or exchanged.
            • Upon receipt of the Piano Return Form, the Melodica Service Technician will review the information provided and call the customer to discuss options, next steps and pick-up of the piano if required.
            • The piano must be returned in original condition so that Melodica can resell. Original condition is defined as no visible scratches, no visible use and no visible damage.
            • Before collection or upon receipt of the piano, a quality check will be conducted by the Melodica Service Technician to ensure the piano is returned in its original condition.
            • In case of exchange, the total cost of the new piano must equal the value of the exchange. Partial refunds will not be given.  If the cost of the new piano is greater than the value of the exchange, the customer must pay the balance.    
            • If the piano was delivered to the customer by the Melodica Delivery Team, the cost of the delivery, pick-up and re-delivery (if applicable) will be charged to the customer.
            • In case of refund, all refunds (minus any bank charges and any pick-up or re-delivery fees, if applicable) will be credited to the student’s account or given as store credit.
            • Melodica aims to process all refunds within 14 days of receiving the returned piano.

                  Electrical Instruments 

                  This policy applies to purchases of new and used electrical instruments made instore at a Melodica store only.  Melodica only accepts returns through the returns process set out below.  If an instrument is not returned according to the Returns, Exchange and Refund policy, Melodica is under no obligation to accept the return, exchange or refund of any instrument.  Melodica reserves the right for final decision and approval of all returns, exchanges and refunds.  

                  Faulty Electrical Instrument

                  • Melodica hopes that the customer is happy with every purchase. All electrical instrumentsgo through careful quality checks before leaving the warehouse and upon arriving at a Melodica branch however sometimes products may have underlying manufacturer faults. 
                  • Faulty electrical instruments are classified as:
                    • The instrument is defective upon arriving home and testing the product
                    • A manufacturer advice requests that a product be returned
                  • The customer must complete the Service Centre Return Form and return the electrical instrument to the Melodica Service Centre, within 7 days of purchase with the original invoice and/or receipt.
                  • The Melodica Service Centre is located in the Melodica Times Square Centre branch. Please click here for location and contact information. 
                  • For an electrical instrument delivered by the Melodica Delivery Team, the customer must complete the Service Centre Return Form within 7 days of delivery.
                  • If the return is not initiated and the Service Centre Return Form is not completed and received within 7 days of purchase or delivery, the electrical instrument can unfortunately not be returned or exchanged and the a electrical instrument will be subject to the manufacturer or Melodica warranty, if any.
                  • Upon receipt of the Service Centre Return Form, the Melodica Service Technician will review the information provided and call the customer to discuss options, next steps and pick-up of the product if required.
                  • All returned products are subject to a quality check to ensure the product is returned in its original condition, assessment and repair, if applicable. Original condition is defined as no visible scratches, no visible use and no visible damage.
                  • If the electrical instrument is deemed to be faulty, by the Melodica Service Technician, due to a manufacturers fault and can be repaired by the Melodica Service Technician, the electrical instrument will be repaired. If the electrical instrument was delivered to the customer by the Melodica Delivery Team, the cost of the pick-up and re-delivery will be free of charge.
                  • If the electrical instrument is deemed to be faulty, by the Melodica Service Technician, due to the misuse or mishandling of the product by the customer, the customer will be liable to pay any repair costs including the delivery, pick-up and re-delivery cost (if applicable).
                  • If the electrical instrument is deemed to be faulty, by the Melodica Service Technician, due to a manufacturers fault and cannot be repaired by the Melodica Service Technician, a replacement electrical instrument will be provided. If the product was delivered to the customer by the Melodica Delivery Team, the cost of the pick-up and re-delivery will be free of charge.
                  • In the unlikely event that Melodica cannot provide a replacement electrical instrument of the same brand and model, Melodica will provide the customer with alternative options, of a similar product, for exchange.
                  • In case of exchange, the total cost of the new electrical instrument must equal the value of the exchange. Partial refunds will not be given.  If the cost of the new electrical instrument is greater than the value of the exchange, the customer must pay the balance.
                  • Subject to this Returns, Exchange and Refund Policy,upon approval of the faulty electric instrument by the Melodica Service Technician and if there are no alternative options, Melodica will process a refund by bank transfer for the total amount of the faulty electric instrument (minus any delivery charges, if applicable).
                  • Melodica aims to process all refunds within 14 days. Please note that the bank may need additional time to post the money to the account. 
 

                  Incorrect or Unwanted Electrical Instrument 

                  • Melodica hopes that the customer is happy with every purchase however Melodica understands that sometimes customers may want to exchange for a different instrument.
                  • The customer must complete the Service Centre Return Form and return the electrical instrument to the Melodica Service Centre, within 7 days of purchase with the original invoice and/or receipt.
                  • The Melodica Service Centre is located in the Melodica Times Square Centre branch. Please click here for location and contact information. 
                  • For an electrical instrument delivered by the Melodica Delivery Team, the customer must complete the Service Centre Return Form within 7 days of delivery.
                  • If the return is not initiated and the Service Centre Return Form is not completed and received within 7 days of purchase or delivery, the electrical instrument can unfortunately not be returned or exchanged.
                  • Upon receipt of the Service Centre Return Form, the Melodica Service Technician will review the information provided and call the customer to discuss options, next steps and pick-up of the product if required.
                  • All returned products are subject to a quality check to ensure the product is returned in its original condition, assessment and repair, if applicable. Original condition is defined as no visible scratches, no visible use and no visible damage.
                  • In the unlikely event that Melodica cannot provide a replacement electrical instrument of the same brand and model, Melodica will provide the customer with alternative options, of a similar product, for exchange.
                  • In case of exchange, the total cost of the new electrical instrument must equal the value of the exchange. Partial refunds will not be given.  If the cost of the new electrical instrument is greater than the value of the exchange, the customer must pay the balance.
                  • Subject to this Returns, Exchange and Refund Policy, upon passing a quality check by the Melodica Service Technician and if there are no alternative options, all refunds (minus any bank charges and any pick-up or re-delivery fees, if applicable) will be credited to the student’s account or given as store credit.
                  • If the product was delivered to the customer by the Melodica Delivery Team, for example, an acoustic drum set, the cost of the delivery, pick-up and re-delivery (if applicable) will be charged to the customer.
                  • Melodica aims to process all refunds within 14 days of receiving the returned product. 

                  Exempt Products 

                  • The following items are not eligible for return, exchange or refund due to copyright and health and hygiene regulations: 
                    • Microphones